Communication
Digital Access for Everyone |
Digital Access for Everyone is an introduction to digital accessibility. It is broken into short modules to give you a basic overview how to make your content more accessible. |
Exploring Cross-Cultural Communication |
This course invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communications, and strategies for communicating more effectively. Intended AudienceGeneral Learning Objectives:
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Cross-Cultural Communication and Nutrition Assessment |
This course is designed for WIC personnel and other health care providers who complete nutrition assessments. Awareness of cross-cultural communication allows WIC personnel to create a more rich and enhanced assessment and counseling experiences with clients. The goals of the course are to:
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The Messenger Chronicles: Managing Stress and Time |
The "Messenger Chronicles" online training series presents ideas for communication in difficult situations. The "Managing Stress and Time" module, helps learners to recognize the symptoms of stress and the factors that may increase their susceptibility to stress. Strategies to manage stress are offered in the scenario-based training. Learners are also given a framework for managing and prioritizing tasks to help minimize "stress-causing" situations. Job aids like the "Project Startup... More About This Course |
Managerial Communications |
On completion of this course, the user will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by: identifying communication skills, listing effective presentation skills, and distinguishing different writing techniques. Intended Audience:Learning Objectives:
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Basic Customer Service Skills: The Heart of Communications |
This course covers the basics behind effective communications. The "Total Package" of communication helps participants understand the components of communication. The communication process, the importance of listening, and barriers to effective communications are also discussed. Intended Audience:General Learning Objectives:
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The Messenger Chronicles: Introduction & The Four Cs |
Contact: Brandi Bordelon The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own... More About This Course |
How to Manage Conflict so it Does not Manage You |
This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process. Intended Audience:Learning Objectives:...More About This Course |
Basic Customer Service Skills: "Hello" Now What? Telephone Skills |
This course covers the basics of communication techniques for the telephone. Immediately following the review of the basics, this webinar will provide some additional information and tips to help improve your effectiveness when answering the telephone. Intended Audience:General Learning Objectives:
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Basic Customer Service Skills: Customer Service 101 |
Every job position has customers. This webinar helps participants explore who their customers are. Intended Audience:General Learning Objectives:
Pre-requisites/Learning Level:No Pre-requisites Competencies addressed:... More About This Course |
