Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations.  This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own performance.  Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context. 

The "Messenger Chronicles" is organized into a number of modules that simulate realistic conversations.  Many of the conversations are split into three sections:  Read, Think and Analyze.  Learners will read a conversation sand then will be asked to think about certain aspects of the conversation by answering questions or engaging in activities.  Further information can be gained from a interactive analysis of the conversation.

Objectives:

• List the four aspects of communication (content, context, conduct, and character) for which individuals are responsible
• Describe each step in the process of a difficult conversation
• Describe strategies for effective conversations
• Analyze conversations in terms of content, contest, conduct, and character
• Become more aware of their individual communication performance and strive for higher levels of performance.

Delivery Modality:

Online course

Intended Audience/Level of Training:

Public health professionals including nurses, physicians, and health educators.

Course Length:

This training is self-paced approximately 25 minutes.

Costs:

Free

Continuing Education Units (CEU):

CHES to receive 1 Category / CECH in health education, 1 contact hour in nursing continuing education

Competency:

Communication 1.1 and 1.3.  Listen actively and respectfully while acknowledging the thoughts and opinions of others.  Utilize effective communication to facilitate team development.